Soto88 Platform Terms and Conditions of Use

1 Introduction & Acceptance of Terms

Welcome to soto88. This Terms and Conditions document ("Agreement") is a legally binding agreement between you ("User" or "Member") and soto88 ("Company", "We"). This Agreement governs your use of the website, mobile application, and all services provided by soto88 (collectively referred to as the "Platform").

By registering an account, accessing, or using the soto88 Platform in any way, you hereby acknowledge that you have read, understood, and agree to be bound by all terms and conditions contained in this document, including the Privacy Policy and any game or promotional rules published on the Platform from time to time.

If you disagree with any part of this Agreement, you are required to refrain from registering an account or using the soto88 Platform. Continued use following any amendment to these Terms and Conditions will be considered your acceptance of those changes.

2 Eligibility & Account Registration

To register and use soto88 services, you must meet all of the following eligibility requirements:

• At least 21 years old at the time of registration.
• Confirming that you are acting on your own behalf and not on behalf of any third party.
• Never had an account banned or suspended by soto88 previously.
• Not currently on any active self-exclusion list.
• From a country or region where local laws do not prohibit access to online gambling platforms.

Each user is only permitted to own one (1) active account only. Multiple account registrations by the same individual, whether using different names, email addresses, phone numbers, or payment details, are strictly prohibited and will result in the closure of all related accounts and forfeiture of all balances and bonuses.

All information provided during registration must be accurate, complete, and up to date. soto88 reserves the right to request identity verification documents (KYC) at any time to verify a member's identity. Failure to provide the requested documents within the specified timeframe may result in temporary account suspension or closure.

3 Account Usage & Security

You are solely responsible for all activities that occur in your account. This includes all bets placed, financial transactions made, and any communications sent through your account. soto88 shall not be held liable for any losses arising from unauthorized use of your account.

• Never share your account password with anyone, including soto88 staff.
• Use a strong, unique password that is not used for any other account.
• Enable two-factor authentication (2FA) for an extra layer of security.
• Log out of your account after each session, especially on shared devices.
• Notify the soto88 support team immediately if you suspect unauthorized access to your account.

Soto88 will never ask for your password via email, LiveChat, or any other communication channel. Anyone claiming to be a soto88 staff member and requesting your password is a scam — please report it to our support team immediately.

4 Deposit & Withdrawal of Funds

Soto88 provides a range of convenient and secure deposit and withdrawal methods for players in Malaysia, including FPX, DuitNow, TNG eWallet, and GrabPay.

Deposit:

• Minimum deposit: RM10 per transaction.
• Maximum deposit limits depend on the selected payment method.
• All deposits are processed in real time and will be credited to your account within minutes.
• Deposits must be made using a payment method registered in your own name only.

Withdrawal:

• Minimum withdrawal: RM50 per transaction.
• All withdrawals are processed to the bank account or e-wallet registered under the same name as the soto88 account.
• Withdrawals are typically processed within 15 minutes to 1 hour on business days.
• Soto88 reserves the right to request additional verification (KYC) before processing large withdrawals.
• Any withdrawal involving an active bonus must first satisfy the applicable wagering requirements.

Soto88 does not charge any additional fees for deposit or withdrawal transactions. However, your payment provider may impose their own fees, which are beyond our control.

5 Bonus & Promotion Terms

Soto88 offers a variety of bonuses and promotions from time to time. All bonuses are subject to the following conditions unless otherwise stated in the specific promotion terms:

• Each bonus carries its own rollover (wagering) requirement that must be met before a withdrawal is permitted.
• The Welcome Bonus is only available to new members making their first deposit.
• Each member is only eligible to claim each type of bonus once, unless otherwise stated.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• Cancelled bets, void bets, or bets with odds below 1.50 generally do not count towards fulfilling wagering requirements.
• Soto88 reserves the right to cancel any bonus if misuse or suspicious activity is detected.

Players are encouraged to read the specific terms of each promotion on the Promotions before claiming any bonus. In the event of any bonus-related dispute, soto88's decision is final.

6 Wagering Rules

All bets placed on soto88 are subject to the following general wagering rules:

• Confirmed bets cannot be cancelled or modified except under specific circumstances outlined in the game rules.
• Soto88 reserves the right to void or modify any bet placed based on incorrect odds or technical errors.
• Minimum and maximum bet limits vary by game type and market — please refer to the respective game rules.
• Official match or game results recognized by the relevant governing body will be used to determine betting outcomes.
• In the event of a disputed result, soto88's decision based on system records shall be final and binding.
• Soto88 reserves the right to limit bet sizes or close the account of any player identified as using arbitrage strategies or betting practices that are detrimental to platform integrity.

For detailed rules on each game category such as sports betting, live casino, slots, and e-sports, please refer to the help section on the platform or the FAQ page.

7 Prohibited Conduct

Users are strictly prohibited from doing any of the following while using the soto88 platform:

• Registering or using multiple accounts to gain an unfair advantage.
• Using automated software (bots), scripts, or any third-party tools to place bets or access the platform automatically.
• Sharing your account or allowing others to use your account.
• Committing payment fraud, or using stolen credit card or payment information.
• Conducting money laundering through deposit and withdrawal activities on the platform.
• Exploiting any technical errors, bugs, or system vulnerabilities to gain an unfair advantage.
• Threatening, insulting, or harassing soto88 staff or other members.
• Colluding with other players to manipulate game outcomes.

Any violation of these rules will result in immediate action, including account suspension, forfeiture of all balances and bonuses, and potential legal action where applicable.

8 Account Closure & Suspension

Soto88 reserves the right, at its sole discretion, to temporarily suspend or close any user's account for the following reasons:

• Violation of any terms set out in this document.
• Suspicious activity or suspected fraud.
• Failure to provide the requested identity verification documents.
• Self-exclusion request submitted by the user.
• Instructions from the relevant authorities.

You may also close your account at any time by contacting our support team. Prior to closure, all active wagering requirements must be fulfilled and any eligible balance will be processed for withdrawal following standard procedures.

In the event of account closure due to a breach of terms, soto88 reserves the right to forfeit all balances and bonuses in that account without any compensation.

9 Privacy & Data Protection

Soto88 values your privacy. All personal data collected during registration and use of the platform is handled in accordance with our Privacy Policy, which can be found on the Privacy Policy.

In brief, we collect the necessary data for the following purposes:

• Verifying identity and processing financial transactions.
• Providing better customer support services.
• Complying with legal requirements and anti-money laundering regulations.
• Sending relevant promotional information (which you may opt out of at any time).

We will not sell or share your personal data with third parties for marketing purposes without your consent. All data is stored and protected using industry-standard 128-bit SSL encryption.

10 Disclaimer of Liability

The soto88 platform is provided "as is" without any express or implied warranties. soto88 does not guarantee that the platform will always operate without interruption, be error-free, or be fully secure from cyber threats.

Soto88 is not liable for:

• Any financial losses incurred as a result of wagering activity.
• Service disruptions due to system maintenance, force majeure, or technical issues beyond our control.
• Losses resulting from unauthorized use of your account by a third party.
• Inaccuracies in information provided by third-party data providers.
• Any indirect, incidental, or consequential costs or losses.

Soto88's liability to you, under any circumstances, shall not exceed the net deposit amount you have made in the 30 days preceding the claim.

11 Responsible Gaming

Soto88 is committed to promoting responsible and safe gaming. We recognise that gambling can cause problems for some individuals, and we take this responsibility seriously.

Self-control tools available at soto88 include:

• Deposit Limit: Set daily, weekly, or monthly limits to manage your spending.
• Loss Limit: Set a maximum loss amount within a specified period.
• Session Time Limit: Set your daily gaming time limit.
• Cooling-Off Period: Take a temporary break from the platform for 24 hours, a week, or a month.
• Self-Exclusion: Exclude yourself from the platform for a longer period if needed.

If you are concerned about your own or a loved one's gambling habits, please visit the Responsible Gaming page for more information and available support resources.

12 Laws & Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where soto88 is registered and operates. Any dispute arising from or in connection with this Agreement shall first be resolved through voluntary negotiation between both parties.

If negotiations fail to reach a resolution within 30 days, the dispute shall be referred to binding arbitration in accordance with the procedures established by a recognised arbitration body. The arbitration decision is final and binding on both parties.

It is your responsibility to ensure that your use of the soto88 platform is lawful in your country or region. soto88 makes no representation that this platform is legal or suitable for use in all jurisdictions.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from this Agreement while all remaining provisions shall continue in full force and effect.